Calls, Telegram and your website — in one inbox. With SLA control and a transparent team workload. Deployed on your own servers.
Five things your team gets from day one.
Calls, Telegram and web requests don’t get lost between chats and operators. One customer — one request history.
A deadline for response and resolution. Breaches are flagged instantly — no customer left hanging.
Each request reaches the right specialist and doesn’t stall between departments.
Operator workload, real-time queue, SLA reports. You can see where the bottleneck is.
The system is installed on your own servers. Customer data never leaves for a third-party cloud — critical for banks and insurers.
Built-in AI speeds up responses and removes routine from operators — something legacy boxed systems don’t have.
AI analyses the request and suggests a ready reply. The operator reviews, edits and responds faster.
Customer sentiment, suggested priority, product and category, auto incident flag — the request is classified instantly.
A long conversation is condensed into a short summary and action items — no need to re-read the whole history when handing over.
Before sending, AI fixes spelling and grammar (ru / uz) — the customer gets a clean, well-written reply.
Telegram (groups, DM, business bot), Yeastar telephony, web form.
Statuses from new request to closed, history, attachments.
Deadline control, escalations, incident management.
Articles with full-text search — fast answers for operators.
Live queue and operator notifications (WebSocket).
Bitrix24, telephony, SMS, EDI and other external systems.
The system doesn’t live in a vacuum — it’s connected to channels, CRM, payment and document systems. Everything listed already works.
…plus the ability to connect your internal systems for the task.
You leave a request — we get in touch and clarify the goals.
We show the system on your scenarios and answer questions.
We install it on your servers turnkey and tune it to your processes.
Support, updates and improvements from a local team.
The system is installed on your own servers or perimeter. Customer data never leaves your perimeter or goes to a third-party cloud.
Authentication via Keycloak: single sign-on, password policies, integration with your user directory.
Role-based access (L1/L2/L3, manager, admin) — everyone sees only what they should.
Every action on a request is recorded: who changed what and when. Full traceability.
This isn’t a presentation — it’s a live product handling real requests every day. The numbers come from a working contact centre in production:
The numbers grow every day. Telephony · Telegram · web · SLA · AI — all in one system.
It depends on the scope of integrations. A basic launch takes weeks, not months. We’ll give exact timing after a demo and a review of your processes.
Yes. Yeastar telephony, Bitrix24, SMS, EDI and others are already supported. We build a connector for your PBX/CRM as part of the deployment.
Only on your own servers (on-premise). We don’t access customer data; we deliver support and updates according to your procedures.
A local team: support, updates and customisations. Support terms and SLA are set in the contract.
Pricing is on request — it depends on the number of operators, channels and integrations. Leave a request and we’ll prepare a quote for your needs.
Yes. We discuss data migration during deployment — we move customers, request history and reference data.
Leave a request — we’ll get in touch, run a demo and prepare a commercial offer for your needs. Pricing is on request.
Or contact us directly: Telegram · +998 90 370 92 26